S3Drive - In-app purchase, all platforms upgrade

Hello, I recently purchased the lifetime subscription via Google Play store. Crucially, I made this purchase on my android device before creating and signing in into the S3 Drive account. I am now trying to set up S3 Drive on Windows. However, the Windows app doesnt seem to recognise that I have purchased the subscription and I cant access all of the features. I tried to create an S3 Drive account retrospectively and signed in on my android phone and on Windows. But on my phone it is showing up as "Free plan". Please help.

Hi @3yb, Thank you for buying the subscription. When you buy subscription on Android there is an information on the Purchase page that it applies to Android only, as our billing system (purchases through website) isn't connected to either Google's or Apple's billing systems. Please also find our FAQ regarding the purchase: https://s3drive.app/faq?q=website_vs_inapp Given that all platforms Ultimate is more expensive, we would be willing to substract the amount (minus fees we pay to Google) you've already paid for purchase through Google Play. If you're interested upgrading your license to all platforms, please send us your order ID and an e-mail and mention about all platforms upgrade, support will then get back to you with either payment link or promo code. Thanks !

4:46 PM

Regarding "Free plan" displayed on your phone when you login using managed account. That text have no effect on your Ultimate features bought via in-app purchase and only displays your "license state" on your managed account. (edited)

4:47 PM

Our support e-mail is: support in the s3drive.app domain.

Great, thanks a lot!

Tom changed the channel name: In-app purchase, all platforms upgrade 6/7/2024 5:06 PM